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    Microsoft Dynamics NAV Support Consultant

    Location: Coleshill

    Employment contract: Full time

    Keywords: Microsoft Dynamics NAV, customer satisfaction, support, optimization

     

    The job

    Do you get a good feeling from a helpdesk employee who immediately understands your question and quickly finds a suitable solution for you? Who sees you as their customer and not as one of many? And who is good at telling you what you can expect? If so, you will know our ambition for our support consultants.

     

    As Support Consultant, you will resolve complex problems for our customers through effective and rapid analysis of process bottlenecks. You’ll do this at a functional level and where possible, a technical level. You’ll keep a cool head when the bottlenecks require a fast solution.

     

    You’ll offer our customers a service via virtual channels so that they are quickly able to resume their activities. At the same time, you’ll work on structural solutions for the customers allocated to you. Together with 4PS colleagues, you’ll take the initiative to optimize the use of our applications by customers.

     

    Because we are expanding our services to customers with management activities, you’ll be periodically available outside standard office hours to support customers.

     

    Efficiency is very important in the Support department. You’ll continuously contribute to this so that lead times are shortened and the quality of our service remains at a high level.

     

     

    Choose your level

    As a junior or experienced support consultant, you have the ambition to develop yourself personally and professionally we offer you not only a job but a career. You determine your own route!

     

    What do you bring?

    • Customer-focused and analytical skills.
    • Flexibility in attitude, availability and language.
    • The drive to work together and find structural solutions.
    • Experience with 1st or 2nd line support activities.
    • Ideas that ensure our support desk reflects modern customer service.
    • Excellent communication skills with relations at different levels.
    • An appropriate education in a relevant subject field.
    • Knowledge of the sector (Construction, Installation, Civil engineering) is not an essential requirement but a bonus.
       

    Enthusiastic?

    Send us your details via the button below and we will contact you shortly!


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